Term and Conditions

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using baggagediscounts.com, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Zime Luggage Sales and protected by international copyright laws. Unauthorised use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Range

We specialise in premium luggage including:

• Cabin Luggage (56×45×25cm)
• Medium and Large luggage pieces
• Extra-Large suitcases
• Hard-Sided and Soft-Sided Luggage
• Complete Luggage Sets

2.2 Product Descriptions

We make every effort to display product colours and features as accurately as possible. However, slight variations may occur due to monitor settings.

2.3 Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you promptly.

3. Ordering and Payment

3.1 Order Process

Orders placed through our website constitute an offer to purchase. We reserve the right to accept or decline orders at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

Standard Shipping (£12.95):
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Tracking included

Free Shipping (Orders over £50):
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Tracking included

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.

4.4 Customs and Import Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in our premium collections. Returned items must be:

• In original condition with all tags attached
• In the original packaging
• Unused and free from damage

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Luggage showing signs of use (scratches, dirt, or wear)
• Items missing original tags or packaging
• Personalized or monogrammed luggage

5.3 Return Process

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Repackage the item securely in its original packaging
3. Ship to: Zime Luggage Returns, 93 English Street Bridge Street, Carlisle, GB CA5O 2TR, United Kingdom

5.4 Refunds

Refunds will be processed to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate and complete information when placing orders, including correct shipping addresses.

6.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping services.

6.3 Customs Compliance

International customers must mark return packages as “RETURNED GOODS” to avoid customs charges.

7. Limitation of Liability

Zime Luggage Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery due to circumstances beyond our control (e.g., customs delays, natural disasters)
• Minor variations in product colour or appearance
• Damage caused by improper use or care of products

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Postal Address: 93 English Street Bridge Street, Carlisle, GB CA5O 2TR, United Kingdom