At Zime Luggage Sales, we understand that smooth travels begin with reliable gear and seamless service. Our Shipping & Returns policy reflects our commitment to your journey, from the moment you order to every mile thereafter.

Global Shipping Options

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Tracking included

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Tracking included

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.

Our Hassle-Free Returns Promise

We accept returns within 15 days of delivery for most items in our premium collections:

  • Cabin Luggage (56×45×25cm)
  • Medium and Large luggage pieces
  • Extra-Large suitcases
  • Hard-Sided and Soft-Sided Luggage
  • Complete Luggage Sets

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Luggage showing signs of use (scratches, dirt, or wear)
  • Items missing original tags or packaging
  • Personalized or monogrammed luggage

Simple 3-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

Return Request Template:

Subject: Return Request – [Order #12345]

Dear Zime Luggage Team,

I would like to return the following item(s) from my order #12345:

– [Product Name & Size]

– [Reason for Return]

Please advise on the return process and provide the necessary return authorization.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Package Your Item

Once your return is authorized:

  • Repackage the item in its original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • Securely seal the package – we recommend using protective materials similar to how we ship our Hard-Sided Luggage collections

Step 3: Ship Your Return

Send your return package to:

Zime Luggage Returns
93 English Street Bridge Street
Carlisle, GB CA5O 2TR
United Kingdom

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. We strongly recommend using a trackable shipping service.

Exchange Process

For exchanges (size or style changes):

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
  • Once we receive your return, we’ll process your exchange and ship the new item
  • Additional shipping charges may apply depending on the new item’s value

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Deductions: Original shipping costs are non-refundable unless the return is due to our error

International Returns

For customers outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund any original customs duties or taxes
  • Return shipping costs may be higher than domestic returns

Questions?

Our customer service team responds “faster than a boarding call” – contact us at [email protected] with any questions about our shipping or returns policy.

We appreciate your trust in Zime Luggage Sales and strive to make every aspect of your journey with us – from delivery to returns – as smooth as your global travels.