Privacy Policy

At Zime Luggage Sales (“we”, “us”, or “our”), operating at www.baggagediscounts.com, we are committed to protecting your privacy with the same care we put into crafting our premium luggage collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

To provide our global travellers with seamless service, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our Cabin, Medium, Large or Extra-Large luggage.
• Transaction Information: Details about purchases of our Hard-Sided or Soft-Sided Luggage collections, including payment method (credit/debit cards processed with 256-bit SSL encryption or PayPal).
• Technical Data: IP address, browser type, device information, and website usage patterns.
• Communication Data: Records of your correspondence with our customer service team at [email protected].

2. How We Use Your Information

We use your information to provide and improve our services for international travellers:

• Process orders for luggage sets and individual pieces, including shipping and payment processing in GBP (£).
• Communicate about your order, including delivery updates for Express Delivery (£12.95) or standard shipping.
• Improve our website and product offerings based on customer preferences for Cabin (56×45×25cm) or other sized luggage.
• Prevent fraud and ensure the security of transactions, using military-grade encryption.
• Comply with legal obligations as a UK-based company serving customers in Europe, North America, and other regions (excluding select Asian countries and remote areas).

3. Data Sharing and Disclosure

We value your privacy as much as you value the durability of our luggage:

• Service Providers: We share data with payment processors, shipping carriers, and IT service providers necessary to fulfill your order.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data is protected with the same robustness as our Hard-Sided Luggage:

• All transactions are processed with PCI DSS compliant, bank-level security.
• We implement appropriate technical and organizational measures to protect your personal data.
• Payment details are encrypted and we never store full card information on our systems.
• Data is stored on secure servers and retained only as long as necessary to provide our services or as required by law.

5. Your Rights

As a valued customer, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data, subject to legal requirements.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Necessary for website functionality, including the shopping cart for your Luggage Set selections.
• Analytics Cookies: Help us understand how customers navigate our site to improve the shopping experience.
• Preference Cookies: Remember your preferences for currency (GBP) and product views.

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers across Europe and North America, your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top of this page will indicate when changes were made.