At Zime Luggage Sales, we’re committed to making your travel gear shopping experience as smooth as your journeys should be. Below you’ll find answers to our most common questions about our premium luggage collections and services.
Product Information
What types of luggage do you offer?
We specialise in airline-approved luggage for every travel need:
- Cabin luggage (56×45×25cm) – perfect for carry-on requirements
- Medium & Large suitcases – for checked baggage needs
- Extra-Large options – for extended trips
- Luggage sets – complete travel solutions
- Hard-sided and Soft-sided options to suit different preferences
Is your cabin luggage size approved by major airlines?
Yes! Our cabin luggage (56×45×25cm) meets the size requirements of most major airlines including British Airways, Lufthansa, and Emirates. We design all our cabin-sized products with airline regulations in mind.
What’s the difference between hard-sided and soft-sided luggage?
Hard-sided luggage offers superior protection for fragile items and maintains its shape under pressure, while soft-sided luggage provides more flexibility for packing and often includes exterior pockets. Both styles come with our premium warranty and airline-approved designs.
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods with industry-standard encryption:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use bank-level encryption for all transactions and never store your full payment details on our systems. You can shop with confidence knowing your financial information is protected.
Can I modify or cancel my order after placing it?
We process orders quickly to get your luggage to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch process.
Shipping & Delivery
What shipping options are available?
We offer two reliable shipping methods:
- Express Delivery (£12.95) via DHL or FedEx – 10-15 business days after dispatch with real-time tracking
- Free Standard Shipping via EMS – 15-25 business days after dispatch (minimum £50 order)
Do you ship to my country?
We deliver worldwide except select Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] with your address details and we’ll confirm availability.
How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and a link to track your package in real-time. Our express shipping options include detailed tracking every step of the way from our warehouse to your doorstep.
My luggage hasn’t arrived within the estimated timeframe. What should I do?
While we carefully calculate our delivery estimates, occasional delays can occur with international shipping. If your package is overdue, please contact our customer service team immediately at [email protected] and we’ll investigate promptly.
Returns & Warranty
What is your return policy?
We offer a 15-day hassle-free return policy from the date of delivery. Your luggage must be unused, in its original packaging with all tags attached. Please contact us to initiate a return and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a tracked shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider, but typically takes 3-10 additional business days.
Do your products come with a warranty?
Yes! All our luggage comes with a manufacturer’s warranty against defects in materials and workmanship. The warranty period varies by product line – please check your specific product details or contact us for warranty information.
Customer Service
How can I contact customer service?
Our customer service team is ready to assist you:
- Email: [email protected]
- Postal Address: Zime Luggage Sales, 93 English Street Bridge Street, Carlisle, GB CA5O 2TR
Do you offer corporate or bulk discounts?
Yes! We offer special pricing for corporate accounts and bulk orders. Please contact our sales team at [email protected] with your requirements and we’ll prepare a custom quote.
Can’t find the answer you’re looking for? Our customer service team is faster than a boarding call! Contact us at [email protected] and we’ll be happy to assist you.